Welcome to Ploy.
These Terms of Service (“Terms”) contain the agreement between you and Ploy in respect of the Platform described below. Please read these Terms carefully. Please also read our Privacy Policy, Cookies Policy (Platform, Web) and Community Guidelines.
You form a contract with us when you confirm that you accept these Terms or when you otherwise use the Platform.
1. Who you are contracting with
The company that you are contracting with is PLOY Technology Limited, which is a company registered in England with its registered office at:
Jay Folly
Poppinghole Lane
Robertsbridge
East Sussex
TN32 5BJ
United Kingdom
Company number: 15805958 (England and Wales)
If we say “Ploy”, “we” or “us” in these Terms, we are referring to that specific company unless we say otherwise.
2. What services are covered by these Terms
These Terms govern your use of Ploy services, which includes Ploy apps, websites, software and related services, accessed via any platform or device (the “Platform”). Our Community Guidelines also form part of our contract with you and, by agreeing to these Terms, you promise to us that you will comply with them.
In short: These Terms apply to your use of Ploy apps (including Ploy), websites, software and related services however you access them. As part of complying with these Terms, you must also follow our Community Guidelines.
3. Using the Platform
3.1 Our Platform and business model
The Platform allows you and others to create, view, interact with, and share content, and interact with others. We also personalise parts of your experience on the Platform, such as providing your “For You” feed in the Ploy app. The “For You” feed is a unique Ploy feature that uses a recommendation system to allow you to discover a breadth of content, creators and topics that are likely to be interesting for you. In determining what gets recommended, the system takes into account factors such as likes, shares, comments, searches, diversity of content, and popular videos.
We want the Platform to be a safe place, so people can be who they are and have fun. We work use both human moderation and reports from our users to identify infringements of and enforce these Terms and our Community Guidelines in order to protect you and all of our users. We don't charge you a fee to use or share content on the Platform. Instead, some individuals and businesses pay us to advertise on the Platform.
Information on how we use data that we collect about you can be found in our Privacy Policy and Cookies Policy (Platform, Web). These do not form part of these Terms but are important documents which we strongly recommend that you read.
We charge users for some features of the Platform, for example, companies advertising jobs, but such features are voluntary and any costs will be made clear to you before you are charged anything.
3.2 Account details
You can use some basic features of the Platform without having an account. If you use the Platform without an account, then these Terms will still apply to such use and we will still process your personal data in accordance with our Privacy Policy.
To access the full functionality of the Platform, you must create an account with us. We may offer different types of accounts.
When you create an account to access and use the Platform, you must provide accurate and up-to-date information about yourself (such as your date of birth). You agree to maintain and promptly update your details if they change.
It is important that you take reasonable steps to keep your account password confidential and that you do not disclose it to any third party. If you know or suspect that any third party knows your password or has accessed your account, please let us know at hi@ploy.club.
3.3 Minimum age
You can only use the Platform if you are 18 years of age or older. We monitor for underage use and we will terminate your account if we reasonably suspect that you are underage or are allowing someone underage to use your account. You can appeal our decision to terminate your account if you think we have made a mistake about your age.
3.4 What you can do on the Platform
Under these Terms, you can use the Platform in order to:
create and share content;
apply for jobs externally
interact with other users;
view content created by others.
The permission we give to you:
is limited to what we have said we will allow in these Terms;
is only for you;
cannot be given to anyone else by you; and
can be withdrawn for the reasons allowed in these Terms.
3.5 What you can’t do on the Platform
Our Community Guidelines apply to everyone and to all content on the Platform. If you want to use the Platform, you can’t create, post, share, link to or otherwise interact with content in breach of our Community Guidelines.
In any event, you must not use the Platform to:
do anything illegal (this includes posting, live streaming or distributing illegal content);
do anything that violates applicable anti-money laundering, counter terrorist financing,
export controls and economic sanctions laws or regulations;
engage with minors in an exploitative or inappropriate way;
undermine the Platform’s operations or security;
engage in inauthentic commercial behaviours such as operating spam or impersonation accounts or by any other means further detailed in our Community Guidelines;
submit appeals, reports, notices or complaints which are manifestly unfounded;
extract any data or content from the Platform using any automated system or software that is not provided by Ploy or approved in writing by Ploy; or
use or attempt to use another user’s account without authorisation.
You must also not post, or otherwise distribute any content on the Platform which:
infringes anyone else’s rights (such as intellectual property, privacy and/or personality rights of living or deceased people);
constitutes, encourages or provides instructions for a criminal offence, or dangerous activities that may lead to serious injury or death or self-harm;
spreads harmful misinformation such as misinformation that incites hate or prejudice or that misleads about or improperly influences elections or other civic processes;
contains a threat of any kind or which intimidates or harasses others, including posting any material that is intended to mock, humiliate, embarrass, intimidate, or hurt an individual;
is obscene, pornographic or which promotes sexually explicit material (e.g. by linking to adult or pornographic websites);
is hateful or inflammatory;
contains or promotes violence or discrimination based on race, ethnicity, national origin, religion, caste, sexual orientation, sex, gender identity, serious disease, disability, immigration status or age; or
otherwise contains harmful content (such as content that causes physical, mental or moral detriment to minors).
You can report suspected illegal content or content which otherwise breaches these Terms or our Community Guidelines through the reporting functionalities provided on the Platform.
3.6 Your content
It is important that you understand what happens to the content that you create, post or share on Platform:
You are responsible for the content that you make available on the Platform and you should have all the rights needed to create, post or share content on the Platform.
We review content proactively (through systems we have in place which detect illegal and harmful content) and reactively (for example, on receipt of notice from users or authorities). To do this we deploy a combination of technology and human moderators. We may remove or restrict access to any content, including yours, if we reasonably believe (i) it is in breach of these Terms or our Community Guidelines; or (ii) it causes harm to us, Affiliates, our users or other third parties. Our Community Guidelines set out how content might be removed or restricted on the Platform.
If we remove or restrict access to your content, we will notify you without undue delay and state the reasons for our decision, unless it is not appropriate for us to do so (for example, we are legally prevented from doing so).
If you think we have made a mistake in removing or restricting access to your content, you can appeal by emailing us at hi@ploy.club.
You are free to remove your content from the Platform at any time.
3.7 Respecting the intellectual property rights of others
We respect copyright and other intellectual property rights. You can report suspected infringements of intellectual property rights hi@ploy.club.
3.8 Ownership of content and grant of licences
We don’t own your content. If you are the owner of the intellectual property rights in the content that you make available on the Platform, then nothing in these Terms changes that. To provide the Platform, we need certain rights from you (called a licence). The details of these licences are set out below.
By creating, posting or otherwise making content available on the Platform, you grant Ploy a:
non-exclusive (which means that you can licence your content to others),
royalty-free (which means that we don’t pay you for this licence),
transferable (which means that we can give the rights you give us to someone else),
sub-licensable (which means that we can licence your content to others, e.g. to service providers that help us to provide the Platform or to trusted third parties that have entered into agreements with us to operate, develop and provide the Platform) and
worldwide (which means that the licence applies anywhere in the world) licence to use your content, including to reproduce (e.g. to copy), adapt or make derivative works (e.g. to translate and/or create captions), perform and communicate your content to the public (e.g. to display it), for the purposes of operating, developing and providing the Platform, subject to your Platform settings.
You also grant to each user of the Platform a non-exclusive, royalty-free, worldwide licence to access and use your content, including to reproduce (e.g. to copy, share or download), adapt or make derivative works (e.g. to include your content in their content) perform and communicate that content to the public (e.g. to display it) using the features and functions of the Platform for entertainment purposes, subject to your Platform settings.
Your licences to Ploy and to users end when you close your account or when you or we remove your content from the Platform in accordance with these Terms. However, due to the nature of the Platform and our legal obligations, we are obliged to store or process your content for legal reasons.
If you choose to submit comments, ideas or feedback to us, you agree that we are free to use them for the purposes of operating, developing, improving and providing the Platform without compensation to you.
4. Our promise to you
We promise to provide the Platform to you with reasonable skill and care and to act with professional diligence for so long as we choose to offer the Platform. We will also take all reasonable steps to keep the Platform a safe and secure environment for our users. We do not promise to offer the Platform forever or in its current form for any particular period of time.
The content on the Platform is mostly user generated content provided by the individuals and businesses that use our Platform. In other words, Ploy is not the creator of most of the content on the Platform (although Ploy may produce some content). Therefore, subject to any mandatory regulations or laws (including sectorial regulations or laws) applicable to Ploy, Ploy cannot and does not promise that any of the content generated by users that you find on the Platform:
is accurate, complete or up-to-date;
does not infringe third party rights;
is legal; or that it
will not offend you.
You understand and agree that the content you may see on the Platform does not represent our views or values and may not be suited to your purpose.
The Platform may contain links to third party websites, advertisements, services, offers or other events or activities that are not provided, owned or controlled by Ploy. We do not endorse any such third party websites, advertisements, services, offers, events, activities, information, materials or products. You use them at your own risk.
Provided that we have acted with professional diligence, we do not take responsibility for loss or damage caused by us, unless it is:
caused by our breach of these Terms; or
reasonably foreseeable at the time of entering into these Terms (i.e. either it is obvious that it will happen or, at the time of this contract, it is known that it might happen).
We do not take responsibility for loss or damage if it is caused by events beyond our reasonable control.
Nothing in these Terms affects any statutory rights that you cannot contractually agree to alter or give up, or are legally always entitled to, for example, because you are a consumer.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. You will always have the full protections of the laws that apply to you.
5. Suspending or ending our relationship
5.1 Your rights
You may end your relationship with Ploy at any time by simply closing your account and stopping your use of the Platform. You can close your account and withdraw from this contract at any time, either in-app or email us at hi@ploy.club.
Your account applies across the Ploy app and website, and any other Ploy services to which you have linked your account, so when you close your account within one Ploy app, you will lose access to your content, content you have posted will no longer be visible to other users, and account across all other Ploy services which are connected to that account. Messages you have sent may still be available. We continue to store all content after it is deleted.
5.2 Ploy’s rights
In the event of any suspected breach of these Terms or our Community Guidelines, we may investigate. While we do so, we are allowed to take down some or all of your content, or suspend your access to some or all the features of the Platform, acting reasonably and objectively depending on the seriousness of the suspected breach.
We, subsequently, might determine to temporarily suspend or permanently terminate your account, or impose limits on, or restrict your access to features of the Platform if:
we determine, acting reasonably and objectively, that you are in material or repeated breach of these Terms or our Community Guidelines;
we have objective grounds to reasonably believe that you are about to seriously breach these Terms or our Community Guidelines;
we are legally required to do so; or
it is reasonably required in response to dealing with a serious technical or security issue.
We record the number of times your account has violated our Terms. Repeated violations or a single severe violation may result in a permanent account ban.
If we have previously terminated your account for breaches of these Terms or Community Guidelines, but you use our Platform again (for example, by opening another account), we are entitled to suspend or terminate any such accounts.
If you think we have made a mistake in suspending or terminating your account, you can appeal by emailing hi@ploy.club and we will review our decision and decide again.
For the avoidance of doubt, if we suspend or terminate your account, or you delete your account, you will lose access to the Ploy app.
6. Resolving disputes
These Terms are governed by the law of the jurisdiction in which you are a resident.
If we have a dispute, we will first try and resolve it with you amicably.
If we cannot resolve our dispute, you or we can go to a court located in England or Wales. The courts of England & Wales will have non-exclusive jurisdiction over disputes with PLOY Technology Limited.
7. Other
These Terms, and any rights and permissions granted in them, may not be transferred or assigned by you, but may be assigned by Ploy without restriction. If we do so, this will not affect any rights you may have as a consumer. And, if you are not happy, you always have the right to terminate this contract and stop using the Platform at any time.
We may reclaim your account name and might make it available to other users when you have not logged into your account for 6 months or if we reasonably believe that your account name violates our Terms and/or Community Guidelines (e.g. your account name violates third party trademark).
Even if we or you delay in enforcing a provision of these Terms, either of us can still enforce it later. If we or you do not insist immediately that you or we do anything the other is required to do under these Terms, or if there is a delay in taking steps against the other in respect of breaching these Terms, that will not mean that we or you do not have to do those things and it will not prevent us or you from taking steps against the other at a later date.
8. Changes to this policy
We will occasionally update this policy to reflect changes in our practices. We recommend that you check this page from time to time to inform yourself of any changes in this policy.
9. Contacting Ploy
You can contact us at: hi@ploy.club